Careers

Job Description
‍Survivor support specialists are responsible for staffing the emergency response center (ERC) and residential program during varied shifts including morning, evening/night, holiday, and weekend hours, providing support and basic services to clients. They perform operational functions of the programs, monitoring all entry and exit to the building, providing on-site response, and are sometimes the first point of contact for new survivors. A candidate must possess strong organizational and group leadership abilities, have work experience in the areas of human services, preferably in the areas of human trafficking, domestic violence, and/or sexual assault services. They must demonstrate stability in personal presentation and professional relationship and possess the ability to successfully complete required trauma informed human trafficking/domestic violence/sexual assault training. This position will work in tandem as a team with other staff of WillowBend Farms, Inc.  

‍Responsibilities
‍ • Manages operational functions of ERC and residential programs, including client interaction, communication, monitoring security, keeping documentation, and data entry   • Maintains safety by enforcing program regulations
• Crisis management and de-escalation
• Responds to resident questions and concerns efficiently and in a timely manner
• Participates in staff team meetings
• Engages guests through a warm, caring, and supportive atmosphere that builds trust and confidence and fosters healthy relationship boundaries
• Completes initial contact and program orientation
• Assists with the daily living needs of ERC and residential clients, including appointments and transportation
• Assists in the coordination of support services and intervention for ERC guests and residential clients
• Activates supports through both internal and external resources
• Assists in goal setting and goal management
• Completes room and safety checks during shifts
• Performs routine chores and cleaning tasks to ensure the safety and cleanliness of the shelter
• Duties may change according to organizational needs and special projects

‍Qualifications
• Bachelor’s or associate degree or lived experience preferred; minimum high school diploma or equivalent
• Experience working with survivors of human trafficking and/or related programs preferred
• Ability to work with diverse populations with sensitivity to sexual exploitation, domestic violence, and other gender-related issues
• Strong ability to work independently and as part of a team
• Excellent problem-solving, organizational, and communication skills
• Ability and willingness to work irregular hours and be on call on a rotating basis
• Persistent and flexible, with ability to multitask and prioritize
• Fast learner, quick mind, and capacity for hard work
• Valid driver’s license and personal transportation with current insurance and vehicle registration
• Successful completion of criminal background checks and drug screen